Whitepapers

Did you know that optimising your returns and exchanges process can increase your repurchase rate by up to 35%? At Reveni we are convinced that returns and exchanges can become sales opportunities. And in this whitepaper we tell you about it.

Almost 91% of consumers say they would not buy from an ecommerce again if they had a bad experience when making a return. And how can this affect you? In your conversion rate and sales numbers. To find out more about what the ideal return and exchange process should be like, we asked brands and 3,000 end customers about all the key aspects related to the return policy in ecommerce.

Have you ever thought that a flexible returns and exchanges policy can help you boost your sales? In this report we talk to leading ecommerce experts and many of the most relevant brands of the moment to give you 4 keys that will help you boost your post-sale experience and build customer loyalty.